Ace Industrial Supply · Custom Dialing Platform

The Problem

What today's setup is costing you.

Your growth is capped by aging infrastructure. You want to move from ~100,000 connected calls a month toward 800,000 or more, on a stack that's the ceiling on that and spread across separate systems.
Agent hours get spent on the wrong numbers. Who gets called, and when, is a manual guess. No engine picks the best number at the best time, and guesses cost you connected calls.
One wrong number dialed is a fine. You need federal and internal Do Not Call checks on every call before it's placed, not a daily scrub on a list. The exposure runs into the thousands per violation.
The intelligence you want isn't sold on your terms. Predictive timing, automated campaigns, lead scoring, credit risk scoring, all on your own data. You looked. No single vendor has it without a contract you don't want.
You already lost your floor once. Power and both internet lines went down, and calling stopped for hours. A single point of failure took the operation offline.

These come from your discovery calls and the compliance requirements you shared with us.

The Approach

One platform your team works in. The hard parts handled underneath.

Your agents and managers work in one clean application. Underneath it runs what you don't have today: a compliance engine that checks every call before it goes out, a calling layer you control, and an intelligence layer that decides who to call and when, from your own data. Commodity parts we source at cost, month to month. The parts that are your edge, you own outright.

What changes

	Today	With the platform
Connected calls / month	~100,000, near your ceiling	Built for your 800K to 1M target
Who gets called	A manual guess	Scored, timed, and queued for you
Compliance check	A daily scrub on a list	Every call, before it's placed
An outage	Takes your floor offline	Failover keeps you calling
Monthly spend	~$15,000	~$22,000 all in, plus a one-time build you own

What it's worth

The business case

It carries you to your 8-to-10x volume goal on one platform, no rebuild.
One call to a number that should have been scrubbed can cost thousands. Preventing that on every call can pay for a month of the platform in a single avoided fine.
You own this instead of renting an enterprise suite by the seat on a year contract.

Why it holds up

The technical case

Every call is checked before it's placed, and fails closed. Can't verify a number, the call doesn't go out.
Proven at your full scale before any live agent moves. It won't break your floor on day one.
You own and can harden the code, on infrastructure that survives the outage that took you down.

Your exact payback, modeled in Discovery. Give us your close rate and average order value and we'll show the month your added spend pays for itself. On conservative assumptions it lands in months, not years, because it's the platform that makes your growth target dialable in the first place.

Today's setup already went dark once, and every month on it carries the same compliance exposure and the volume ceiling you can already feel. The build starts paying that back the day your first agents go live.

Working software

~3 months

Live pilot

~6 months

You own

Code & data

Contracts

Month to month

Roadmap

Gated phases. You approve each one before it starts.

Phase 1
2 to 3 weeks

Discovery & Planning

You approve exactly what gets built before anyone builds it. In a few weeks you have a signed design document covering every feature, screen, and rule. Nothing in your day to day changes.

You see the full plan before you commit to the build

Phase 2
~3 months

The Build

Your platform becomes something you can touch and use. Every part is reviewed by a person, because mission critical calling software doesn't ship on trust. Your current operation runs untouched the entire time.

Working software in about three months

Phase 3
~1 month

Validation

Before a single live agent moves, the platform is proven at your full target scale, and its compliance is demonstrated end to end. If it can't be proven, it doesn't advance.

Certified at your scale before go-live

Phase 4
~3 months

Pilot & Rollout

Your agents move to the new platform in small waves, in English and Spanish, with same day fallback to your current system at every step. A bad day never stops your calling.

Zero downtime migration across all locations

Phase 5
ongoing

Managed Service

We monitor the platform daily, so problems get caught before they reach your floor. You reach us on a defined response window, and the system keeps improving as you grow.

Problems caught before they become outages

You're never committing to the whole build to find out if the first phase is right. You approve each phase before it begins, and you can stop after any phase with nothing further owed. Working software lands in about three months, a live pilot by about six, full deployment inside roughly one year, paced by you and the Mexico branch.

Scope

What's in, and what stays yours.

Included

The agent and manager application your team works in
The compliance engine, checking every call before it's placed
The calling and campaign layer
The intelligence layer, by tier below
Migration in waves, with same day fallback
Training for your agents and IT staff, English and Spanish
Written manuals, runbooks, and ongoing managed service

Not included, on purpose

We're not replacing your ERP. The platform reads from it, you keep it.
We're not forcing you off Go High Level or Game Force. They can stay as a backend your managers reach through the new application.
We're not putting you on a multi year carrier contract. Your outside calling stays month to month.
We're not touching your day to day during Discovery and the Build.

You own everything, in writing. The software, the data, and the configuration are assigned to you by contract, with full export rights. It runs on infrastructure you control, and you can inspect and harden every line. No lock-in, ever.

Investment

A one-time build, then a much smaller monthly.

An enterprise contact center license like Twilio Flex runs about $150 per agent each month plus usage, on an annual contract. A fully managed IT provider runs $150 to $250 per user each month. You pay neither model here: one build you own outright, then a flat managed service and your calling passed through at cost.

The build: three options

One nine month build, priced by how much of the platform we build now. Start at the compliance and calling foundation, add the intelligence layers when you're ready, or build the whole requirements document up front.

Core

from $155,000

One-time · the compliance and calling foundation

Compliance engine: every call checked before it's placed, fail closed
Calling layer: multi campaign, dispositions, multiple numbers per agent, recording
Your custom agent and manager application
Your call and outcome data in the cloud
Two way integration with your current CRM
Predictive call timing
Lead and credit scoring
Prediction engine, warehouse, live copilot

Recommended

Professional

from $187,000

One-time · adds the intelligence layer

Everything in Core
Predictive call timing on your historical data
Automated campaign creation and triggers
Lead scoring on engagement and purchase history
Your application as the primary interface for the whole floor
Business analytics dashboards
Credit and risk scoring from your ERP
Continuously updated predictor and live copilot

Enterprise

from $228,000

One-time · the full requirements build

Everything in Professional
Credit and risk scoring pulled from your ERP
Full prediction engine, continuously updated as new calls land
Live agent copilot during calls
Full data warehouse and advanced analytics
Priority service on a short response window
Resilience and failover so an outage never takes your floor down

By the gate, not up front. A deposit starts the engagement and credits toward the build. From there you pay by gate, only after each phase delivers and you accept it. Hardware, if you choose to self host, is a separate one-time line below.

After go live: your monthly

Once the build is delivered, the large number is behind you. What continues is a flat managed service and your calling and cloud, passed through at what they actually cost.

Platform managed service (monitoring, on call SLA, updates)	$9,500 / mo
Telephony and cloud (Telnyx SIP and storage, billed at cost, no markup)	~$60 / agent
All in, at your current headcount	~$22,000 / mo

Compare that to about $150 per agent for a Twilio Flex seat, or $150 to $250 per user for a managed IT provider. Your calling runs on wholesale trunking we pass through untouched, and the managed service is one flat fee, not a per seat charge you have to track.

Your risk is capped at one phase.

You approve each phase before it starts and can stop after any phase with nothing further owed. Discovery ends with a design document you keep, whether or not you continue. No live agent moves to the new platform until it's proven at your full scale. And you scale your managed service and seat count up or down with 14 days notice. You never sign away a year to find out the first phase was right.

Telephony and cloud are billed through at our wholesale cost with nothing marked up per seat. Managed service is a flat monthly. Billing is biweekly, half on the 1st and half on the 15th.

Hardware

Optional, and only if you self host.

The platform runs in the cloud out of the box, so none of this is required to go live. If you want to own the calling servers on premise, or add the outage resilience you asked about, we build the hardware at component cost, well below manufacturer pricing.

Self built call and recording servers (dual CPU; 3 to 4 units for recording load)	~$10,000 to $25,000
The same rack bought from an OEM vendor	~$120,000
Per site power backup (generator and UPS)	~$50,000 / site
Per site internet failover (redundant carriers)	~$2,000 / site

Built, not marked up. We assemble these from parts at cost. The cloud build needs none of it, so this is a choice you make for on site control and resilience, not a requirement to start calling.

About Monmac Labs

Who's building this.

We have brought custom dialing platforms online before. Monmac Labs pairs production software and AI delivery with three decades of carrier grade telephony and enterprise systems work, so this build sits squarely in what we have already done.

That is the combination it takes: custom systems architecture, compliance grade telephony, large scale rollouts, zero downtime migrations, and the project management to move 200 agents onto a new platform without breaking your floor. Not new ground for this team.

Full team credentials and references available on request under NDA.

Next Steps

How we start.

Sign the mutual NDA

So we can go deep on your systems and requirements, with full confidentiality on both sides.

Begin Discovery & Design

A two to three week engagement that ends with a signed design document. Nothing in your operation changes, and you keep the document either way.

Review, then choose your build

You see exactly what will be built and what it delivers, then decide whether to move into the build and which tier fits.

The next step is a two-week Discovery.

We can have the NDA to you this week and open Discovery right after. One low risk phase gets you a plan you can act on, whether or not you build with us.

Start with the NDA