Prepared for Ace Industrial Supply
A custom, Ace-owned outbound platform designed to move Ace from approximately 500,000 toward 800,000–1,000,000 monthly connected-call events, while enforcing Ace's compliance rules before each dial, improving campaign execution, and reducing the risk that a site outage stops production.
Ace owns the newly created project code, configuration, and data outputs developed for the engagement, with a perpetual operating license to any approved Monmac background components. Commodity carrier and cloud services remain portable and are billed at actual cost.
Ace currently reports approximately 500,000 connected calls per month. The next stage of growth will require greater capacity, stronger control at the point of dial, better use of operating data, and a more resilient architecture.
Monmac proposes a phased implementation of an Ace-owned calling platform that gives agents and managers one operating interface while coordinating telephony, compliance, campaign logic, integrations, reporting, monitoring, and recovery underneath.
The platform will be engineered and validated against the operating target confirmed during the Blueprint phase, currently modeled at 800,000 to 1,000,000 monthly connected-call events under Ace's present reporting terminology. Before any capacity commitment is made, the Blueprint will separate and define three distinct measures:
The final capacity target will account for average handle time, staffing, peak concurrency, carrier limits, call-processing throughput, data volume, recording policy, and required service levels. The proposal does not assume that one million connected-call events means one million agent-handled conversations.
The engagement is structured to limit risk:
Create a scalable operating platform that increases calling capacity, strengthens compliance enforcement, improves agent productivity, reduces site-level operational risk, and gives Ace long-term control over a critical business system.
The platform will be designed around Ace's validated call-volume, concurrency, carrier, storage, and data requirements so growth does not require another core-system replacement.
Each proposed call will be evaluated against Ace's approved suppression, eligibility, consent, customer-status, and internal business rules immediately before origination. Blocked calls will retain an auditable reason code and decision record.
Campaign automation, call prioritization, number selection, timing logic, and workflow controls reduce avoidable manual decisions and direct operating capacity toward higher-value activity.
Cloud deployment, monitoring, carrier redundancy, backup routing, recovery procedures, and controlled failover reduce dependence on a single office, circuit, or system component.
Ace receives ownership and documentation for the custom system defined in the agreement. Commodity carrier, cloud, and data-service providers remain replaceable, reducing permanent dependence on a single licensed platform.
Moving from approximately 500,000 toward 800,000 to 1,000,000 connected calls per month requires coordinated capacity across carriers, call processing, databases, recordings, integrations, agent workflows, and infrastructure. It cannot be achieved safely through dialing configuration alone.
Managers and agents currently make many decisions about call priority, timing, campaign selection, and number usage. This limits consistency and makes it harder to apply Ace's historical data across the operation.
Ace requires a clear, enforceable decision at the point of dial. Batch scrubbing and separate systems do not provide the same level of control or auditability as a single pre-dial enforcement layer.
A prior power and connectivity failure stopped calling for several hours. The target architecture must separate core calling operations from a single physical location and provide documented recovery paths.
Established contact-center platforms may provide many of the required capabilities, but the correct comparison must include licensing, communications usage, implementation, integrations, custom compliance logic, migration, premium support, data portability, and long-term change costs.
The Blueprint will include a documented build-versus-buy review. If a configured commercial platform provides a better risk-adjusted outcome for Ace than a custom implementation, Monmac will say so before Ace authorizes the build.
Campaigns, dialing, agent routing, number management, dispositions, recordings, transfers, and real-time call outcomes.
Suppression, Do Not Call, consent, customer-status, and Ace-defined eligibility rules checked immediately before the call reaches the carrier.
Call prioritization, timing, campaign triggers, lead scoring, customer-history analysis, management analytics, and approved AI-assisted workflows based on the selected option.
Monitoring, alerts, backup routing, recovery procedures, data protection, redundancy, and controlled failover designed around Ace's approved service levels.
The ERP is not replaced. GoHighLevel, GameForce, the CRM, and other retained systems can remain in place and be integrated as defined during the Blueprint phase.
| Area | Current state | Proposed state | Business impact |
|---|---|---|---|
| Connected-call capacity | Approximately 500,000 per month and near the current ceiling | Engineered and validated against the agreed operating target | Supports growth without another core-platform replacement |
| Call selection | Significant agent and manager discretion | Rules, scoring, timing, and campaign priority can be automated | More consistent use of agent capacity |
| Compliance | Batch processing and separate checks | Eligibility enforced immediately before each dial | Fewer preventable failures and a defensible audit trail |
| Business continuity | A site outage can stop production | Cloud-based calling, monitoring, backup routing, and recovery procedures | Reduced concentration risk and faster recovery |
| Integrations | Workflows distributed across multiple systems | One operating interface connected to retained business systems | Less duplicate work and stronger data continuity |
| Ownership | Critical capability spread across licensed tools | Ace owns the custom application, configuration, and defined outputs | Greater control, portability, and negotiating leverage |
Fixed fee: $35,000
Duration: approximately 3 to 5 weeks
The Blueprint is a standalone professional-services engagement that converts Ace's business, technical, integration, compliance, capacity, and operating requirements into a complete implementation plan. It is designed to be useful whether Ace proceeds with Monmac or selects another qualified provider.
Decision gate: Ace receives the complete Blueprint and decides whether to proceed, which delivery path and build option to select, and whether the scope should change. If the economics or risk profile do not support implementation, Ace can stop with no additional obligation. Ace retains the accepted Blueprint deliverables and may use them with another qualified provider, subject to the intellectual-property terms of the agreement.
If Ace authorizes a Monmac implementation package within 30 days after acceptance of the Blueprint deliverables, the full $35,000 fee is credited dollar-for-dollar toward the selected package total. The credit has no cash value and is not transferable.
Target duration: approximately 3 months
The selected platform is built and integrated while Ace's current operation continues unchanged.
Milestone: A working platform ready for formal validation.
Target duration: approximately 1 month
The platform is tested against the acceptance criteria approved during the Blueprint phase.
The platform does not move into production until the agreed thresholds are met or Ace approves a documented exception.
Target duration: approximately 3 months
Agents move to the platform in controlled waves. English- and Spanish-language workflows, training, and support are included where required by the approved scope.
Milestone: Full initial production rollout across the approved teams and locations.
Timing remains subject to system access, data readiness, carrier lead times, stakeholder availability, acceptance decisions, and location scheduling.
The final agreement will separate the solution into four clear categories:
Ace receives full export rights to its data, source access to the Ace-owned project code, deployment and operating documentation, and sufficient transition materials to operate the system with Monmac or another qualified provider.
Monmac Labs designs and deploys AI-enabled operating systems for complex, high-volume environments where reliability, compliance, and operational continuity matter.
The team combines production experience across AI voice calling, real-time telephony, FreeSWITCH, Linux infrastructure, distributed systems, enterprise software, data integration, and mission-critical technology migrations. That experience includes building live calling and workflow platforms, supporting active production environments, and managing major technical transitions where downtime or execution errors carry immediate business consequences.
For Ace, this means Monmac is not learning telephony, platform engineering, or enterprise migration on the project. That prior experience reduces delivery risk and shortens the path to a working pilot; it does not eliminate the Ace-specific work required for integrations, compliance rules, capacity validation, resilience, migration, training, and acceptance.
Monmac brings the experience to build the platform and the operating discipline to place it into production responsibly.
The investment has three components:
The package totals below include the $35,000 Blueprint fee. The fee is credited dollar-for-dollar toward the selected package if Ace authorizes Monmac implementation within 30 days after accepting the Blueprint deliverables. The Blueprint will confirm final feature boundaries, reuse opportunities, dependencies, service levels, schedule, and fixed implementation price before Ace authorizes the build.
Ace is not paying Monmac to learn how calling, telephony, workflow automation, or production systems work. Relevant prior experience reduces technical uncertainty and delivery time.
The implementation investment covers the work that remains unique to Ace:
Ace is commissioning an enterprise operating platform around its systems and requirements, not purchasing a lightly rebranded copy of an existing product.
Production calling and compliance foundation
What drives the price: Ace-specific application workflows, telephony integration, one primary CRM integration, compliance enforcement, production security, load validation, migration, training, and documentation.
Best fit: Ace needs an owned production platform focused on calling operations, compliance enforcement, operational visibility, and controlled rollout.
Everything in Core, plus operating intelligence and ERP-connected automation
What the $80,000 package increase funds: ERP mapping and integration, historical-data normalization, scoring and timing logic, campaign-rule automation, management analytics, expanded administration, and the additional security, reconciliation, and acceptance testing required across connected systems.
Best fit: Ace wants to improve call selection, automate campaign decisions, and use ERP and historical data to increase operating efficiency.
Everything in Professional, plus advanced intelligence, data infrastructure, and multi-site resilience
What the $100,000 package increase funds: Centralized data architecture, model monitoring and governance, one defined live-copilot workflow, advanced observability, stronger failover design, recovery exercises, and expanded multi-location testing and rollout planning.
Best fit: Ace wants a strategic operating platform combining high-volume calling, advanced decision intelligence, live agent support, centralized data, and stronger multi-site continuity.
Final feature boundaries, data availability, service levels, acceptance criteria, third-party dependencies, and rollout locations are confirmed during the Blueprint phase. Material additions require a written change order.
The package totals are based on the following planning assumptions:
If the Blueprint confirms that the selected scope fits these assumptions, the final fixed implementation price will not exceed the displayed package total. Ace will not be required to authorize a higher-priced build. Any increase must be tied to a documented scope difference and separately approved in writing.
| Phase | Core | Professional | Enterprise |
|---|---|---|---|
| Discovery & Enterprise Solution Blueprint | $35,000 | $35,000 | $35,000 |
| Build & Integration | $100,000 | $180,000 | $270,000 |
| Validation & Load Testing | $25,000 | $25,000 | $30,000 |
| Pilot, Migration & Rollout | $35,000 | $35,000 | $40,000 |
| Total implementation | $195,000 | $275,000 | $375,000 |
The Blueprint is authorized first as a standalone engagement. Payment is structured as $17,500 at kickoff and $17,500 upon delivery and acceptance of the Blueprint package. The fee is earned for the Blueprint services and deliverables and is not contingent on Ace authorizing implementation.
If Ace authorizes a Monmac implementation package within 30 days after Blueprint acceptance, the full $35,000 is credited dollar-for-dollar toward the selected package total shown above. Each later phase begins only after Ace accepts the prior phase and provides written authorization. The final SOW will define milestone invoicing, acceptance, warranty, and change-control procedures. No full-build prepayment is required.
Price protection: If the confirmed scope remains within the selected package assumptions, the implementation price will be fixed at or below the displayed package total. If the Blueprint identifies a material dependency outside those assumptions, Ace will receive the documented impact and may reduce scope, select another option, use the Blueprint with another provider, or stop without authorizing the build.
Managed service begins when the production pilot starts. The fee covers Monmac's accountability across the custom application, integrations, database, deployment, monitoring, and incident coordination. Carrier and cloud-provider support does not replace this application-level responsibility.
| Service level | Monthly fee | Coverage and preliminary response targets |
|---|---|---|
| Essential | $12,000 | 8×5 coverage; P1 response within 60 minutes during coverage; P2 response within 4 business hours; up to 20 included engineering hours per month; routine maintenance, security updates, defect correction, and quarterly capacity review |
| Production (Recommended) | $18,000 | Extended 16×5 coverage; P1 response within 30 minutes during coverage; P2 response within 2 hours; up to 40 included engineering hours per month; monthly capacity and reliability review; coordinated carrier and cloud escalation |
| Enterprise | Starting at $25,000 | 24×7 P1 incident response within 30 minutes; priority escalation; up to 60 included engineering hours per month; advanced monitoring, service management, monthly recovery and reliability review, and support structured around agreed production SLAs |
Response targets measure acknowledgment and active triage, not guaranteed resolution time. Final coverage windows, severity definitions, included hours, maintenance windows, escalation paths, and any service credits will be defined in the managed-service agreement.
New features, major integrations, material capacity-expansion projects, onsite work, carrier charges, third-party services, and changes caused by external vendor requirements are excluded unless expressly included in the SOW. Unused engineering hours do not roll over unless the final agreement states otherwise.
Telephony, phone numbers, compliance-data services, recordings, storage, and cloud infrastructure are billed at actual cost with no markup. These expenses are driven by call attempts, connected minutes, average duration, carrier rates, compliance lookups, recording retention, phone-number inventory, concurrency, and target volume.
The operating-cost model will be calculated as:
Monthly third-party cost
= outbound attempts × attempt-related charges
+ connected minutes × carrier rate
+ recording minutes × recording rate
+ answering-machine or media-processing usage × applicable rate
+ compliance lookups × lookup rate
+ phone numbers × monthly number cost
+ cloud compute, database, storage, monitoring, and backup cost
| Monthly operating scenario* | Preliminary planning range |
|---|---|
| Current reported operating range | Approximately $12,000 to $18,000 per month |
| Growth case using Ace's current 800,000-call reporting definition | Approximately $18,000 to $28,000 per month |
| Upper case using Ace's current 1,000,000-call reporting definition | Approximately $24,000 to $38,000 per month |
*These labels use Ace's current terminology pending the Blueprint. The final model will separately show outbound attempts, human answers, agent-connected conversations, connected minutes, and average duration.
These are illustrative budget bands, not a vendor quote or guaranteed rate. The Blueprint will replace them with low, expected, and high scenarios using Ace's actual carrier agreements, call duration, attempt-to-connect ratio, compliance-check volume, recording policy, retention requirements, peak concurrency, and final infrastructure design. Ace will approve the operating-cost model before authorizing implementation.
A like-for-like comparison must include:
The proposed model requires a one-time custom implementation, but it avoids permanent dependence on a per-seat platform license and gives Ace ownership and portability of the custom system. The Blueprint will compare this path against viable commercial alternatives. Monmac will not recommend a custom build if the evidence shows that a configured commercial platform provides a better risk-adjusted result.
This calculator lets Ace test the potential financial impact using its own operating assumptions. Monmac does not assume that every additional call produces revenue or that every reported connection reaches an agent. Revenue is modeled from additional qualified conversations, then the buyer's conversion rate, order value, and margin, with all incremental operating costs subtracted.
The results are planning estimates, not guarantees. The Discovery & Enterprise Solution Blueprint will validate the operating definitions, capacity assumptions, costs, conversion data, and ramp schedule before Ace approves the final business case.
The figures below are illustrative starter examples so the model runs immediately. Replace them with Ace's own numbers; nothing here is assumed about Ace's actual performance.
Use the conversation stage Ace considers commercially meaningful.
Enter a whole number of 0 or more.
Must be a whole number greater than or equal to the current figure.
Enter a percentage between 0 and 100.
Enter $0 or more.
Revenue remaining after direct labor, fulfillment, product, and other variable costs.
Enter a percentage between 0 and 100.
The starter model already subtracts managed service, staffing, telephony, and a $35,000 Blueprint credit. Open Advanced to change those.
Enter a whole number of 0 or more.
Enter a whole number of 0 or more.
Enter $0 or more.
Enter $0 or more.
Enter $0 or more.
Enter a whole number between 0 and 36.
Enter a whole number between 1 and 36.
Applied only when Ace proceeds with Monmac under the proposal terms. Capped at the package total.
Enter $0 or more.
Required conversion rate: –
| Additional qualified conversations / month | – |
| Additional monthly sales at full target | – |
| Incremental monthly revenue | – |
| Gross monthly contribution | – |
| Incremental monthly operating cost | – |
| Net monthly contribution at full target | – |
| Net implementation investment after Blueprint credit | – |
| 12-month net value / ROI | – |
| 24-month net value / ROI | – |
| 36-month net value / ROI | – |
| Break-even month | – |
| Required conversion rate | – |
Planning model only. Results are not guarantees. Final assumptions will be validated during the Discovery & Enterprise Solution Blueprint.
Revenue is based on additional qualified conversations, not raw calls. The calculator applies the buyer's conversion rate, average order value, and contribution margin, then subtracts incremental staffing, managed service, telephony, data, infrastructure, and other operating costs.
The ramp model assumes a linear increase from production pilot to full target volume. Actual results may vary based on staffing, data quality, carrier performance, compliance rules, customer behavior, implementation timing, and operational execution.
The interactive model provides an initial planning scenario. The Discovery & Enterprise Solution Blueprint will replace estimated inputs with Ace's verified operating data, carrier costs, staffing capacity, conversion performance, and implementation requirements.
Scenario copied to clipboardThe Blueprint is a standalone enterprise design package, not a kickoff deposit. It includes requirements, architecture, capacity modeling, integration specifications, build-versus-buy analysis, operating-cost scenarios, migration planning, acceptance criteria, an IP schedule, and the final implementation scope and price.
If Ace proceeds with Monmac within 30 days of accepting the Blueprint, the full $35,000 is credited toward the selected package. If Ace does not proceed, it keeps the accepted deliverables for use with another qualified provider, subject to the agreed intellectual-property terms.
Relevant experience removes a first-time learning curve. It does not remove the Ace-specific work required to map workflows, integrate business systems, implement compliance logic, validate volume and resilience, secure the environment, migrate and train hundreds of users, document the platform, and support a controlled production rollout.
The displayed totals are not-to-exceed planning amounts for the listed scope and assumptions. The Blueprint will confirm the final fixed price before Ace authorizes implementation.
No increase can occur without a documented dependency or scope addition outside the stated assumptions and Ace's written approval. Ace may reduce scope, select another option, use the Blueprint with another provider, or stop without authorizing the build.
That may be the right answer. The Blueprint includes a like-for-like build-versus-buy review covering licensing, usage, configuration, integrations, compliance logic, support, migration, ownership, portability, and long-term change costs.
Monmac will recommend a configured commercial platform if the evidence shows that it provides a better risk-adjusted outcome for Ace.
Telephony and infrastructure costs are driven by actual attempts, connected minutes, call duration, carrier rates, compliance lookups, recordings, number inventory, storage, concurrency, and retention requirements.
The Blueprint will replace the preliminary ranges with conservative, expected, and high scenarios using Ace's actual operating data and provider agreements. Ace will approve the operating-cost model before authorizing implementation.
No. The Blueprint will separately define and model:
Capacity, staffing, and ROI commitments will be based on the approved definitions rather than one ambiguous call-volume number.
The schedule covers more than software development. It includes Ace-specific configuration and integrations, compliance and security validation, carrier and load testing, production piloting, training, staged migration, rollback preparation, issue correction, and expansion across approved teams and locations.
The current plan targets a working platform in approximately 4 to 5 months and full initial rollout in approximately 8 to 10 months.
The open inputs are limited to matters that require access to Ace's actual systems and operating data:
These items are Blueprint inputs, not open-ended pricing exceptions. Any impact outside the stated package assumptions must be documented before Ace decides whether to authorize implementation.
Ace approves one phase at a time. Completion of an accepted phase creates no obligation to purchase the next phase.
If the confirmed scope fits the selected package assumptions, the final fixed implementation price will not exceed the displayed package total. Any proposed increase must be tied to a documented scope difference and approved by Ace before work begins.
Ace retains the accepted requirements, architecture, workflows, integration specifications, acceptance criteria, migration plan, operating-cost model, and implementation roadmap whether or not it proceeds with Monmac. Ace may use those deliverables with another qualified provider, subject to the intellectual-property terms of the agreement.
No live migration occurs until the platform meets the agreed validation criteria. The current platform remains available during rollout, and each migration wave includes a rollback procedure.
Telephony, cloud, and approved data services are passed through at actual cost with no markup. Ace may review the underlying invoices and replace providers subject to technical compatibility and transition requirements.
Work outside the signed scope requires a written change order defining the added deliverables, dependencies, schedule, and price before the work begins.
The Blueprint will identify Ace-owned project IP, Monmac background IP, embedded operating rights, open-source components, and third-party services so Ace understands exactly what it will own and what it needs to operate the platform.
The platform is designed to operate in the cloud and does not require on-premise hardware to launch. Ace may choose additional local infrastructure for recording, continuity, or site-level resilience.
| Optional item | Budgetary estimate |
|---|---|
| Self-built call and recording server cluster, approximately 3 to 4 servers | Approximately $10,000 to $25,000 |
| Site power, network, and internet-failover improvements | Priced after a site survey and final continuity design |
Hardware estimates remain budgetary until the final architecture, carrier requirements, recording retention, power design, and site conditions are confirmed.
The Discovery & Enterprise Solution Blueprint is a fixed-fee professional-services engagement priced at $35,000: $17,500 is due at kickoff and $17,500 is due upon delivery and acceptance of the Blueprint package.
If Ace authorizes a Monmac implementation package within 30 days after Blueprint acceptance, the full $35,000 is credited dollar-for-dollar toward the selected package total. The credit has no cash value, is not transferable, and applies only to the Monmac implementation described in the resulting SOW.
Later phases are authorized and invoiced according to the milestone and acceptance schedule in the final SOW.
Ace owns the newly created Ace-specific application code, configuration, workflows, integration logic, documentation, and engagement-specific data outputs defined in the agreement after payment.
Monmac retains ownership of its pre-existing tools, frameworks, libraries, methods, and reusable platform components. Any Monmac background component required to operate Ace's production system will be listed in the SOW and licensed to Ace, upon payment and subject to the final agreement, on a perpetual, royalty-free basis for Ace's internal business use.
Third-party and open-source components remain governed by their applicable licenses. Ace receives full data-export rights, source access to Ace-owned project code, and operating and transition documentation.
Work outside the signed scope requires a written change order before that work begins.
Ace may stop after the accepted Blueprint or after any later completed phase with no obligation to authorize the next phase. The Blueprint fee remains payable for services performed and accepted deliverables. After go-live, managed service may be terminated on 30 days' written notice. Requested transition support will be provided for up to three months at the agreed service rate.
The parties will operate under a mutual NDA. Ace's data remains Ace's property and will be used only for the engagement under the architecture and security terms approved during the Blueprint phase.
Each phase is tested against documented acceptance criteria. Defects reported within the warranty period defined in the SOW will be corrected at no additional charge. Maintenance and support after the warranty period are governed by the managed-service agreement.
The Blueprint is the lowest-risk path to validate the technical plan, build-versus-buy decision, operating model, economics, ownership boundaries, and final implementation scope before Ace commits to the build.
Ace keeps the accepted Blueprint deliverables whether or not it continues into implementation. If Ace authorizes Monmac implementation within 30 days after acceptance, the full $35,000 fee is credited toward the selected package total.
Approve the mutual NDA and authorize the $35,000 Discovery & Enterprise Solution Blueprint engagement.
Monmac Labs · Confidential proposal for Ace Industrial Supply
Monmac Labs · Confidential proposal for Ace Industrial Supply
This document describes a proposed engagement and is not a binding offer. Final scope, deliverables, acceptance criteria, schedule, ownership, service levels, and investment are governed by mutually executed agreements.