Prepared for Ace Industrial Supply
A custom outbound system you own and operate, built around your compliance requirements, call volume, and data. No long-term contracts, no vendor lock-in, and the calling intelligence that off-the-shelf platforms do not provide.
The Problem
The points above come from your discovery calls and the compliance requirements you provided.
Agents and managers work in a single application. Underneath it run the capabilities the current setup lacks: a compliance engine that checks every call before it is placed, a calling layer under your control, and an intelligence layer that determines who to call and when, drawn from your own data. Commodity components are sourced at cost on a monthly basis. The components that represent your competitive edge are owned outright.
| Today | With the platform | |
|---|---|---|
| Connected calls / month | ~100,000, near the ceiling | Built for the 800K to 1M target |
| Who gets called | Decided manually | Scored, timed, and queued automatically |
| Compliance check | A daily scrub against a list | Every call, before it is placed |
| An outage | Takes the floor offline | Failover keeps calling running |
| Monthly spend | ~$15,000 | ~$24,000 all in, plus a one-time build you own |
Your exact payback is modeled in Discovery. With your close rate and average order value, the analysis identifies the month in which the added spend is recovered. On conservative assumptions, recovery occurs in months rather than years, because the platform is what makes the volume target reachable at all.
The current setup has already gone offline once, and each month on it carries the same compliance exposure and volume ceiling. The build begins returning that value the day the first agents go live.
Roadmap
The full build is approved before any development begins. Within a few weeks, a signed design document defines every feature, screen, and rule. Day-to-day operations are unaffected.
The full plan is set before any build commitmentThe platform takes working form. Every component is reviewed by an engineer, as mission-critical calling software is not shipped on trust. The current operation runs untouched throughout.
Working software in about three monthsBefore any live agent moves, the platform is proven at full target scale and its compliance is demonstrated end to end. If it cannot be proven, it does not advance.
Certified at full scale before go-liveAgents move to the new platform in small waves, in English and Spanish, with same-day fallback to the current system at every step. Calling continues without interruption.
Zero downtime migration across all locationsThe platform is monitored daily, so issues are identified before they reach the floor. Support is available on a defined response window, and the system continues to improve as volume grows.
Issues caught before they become outagesScope
Investment
An enterprise contact center license such as Twilio Flex runs about $150 per agent each month plus usage, on an annual contract. A fully managed IT provider runs $150 to $250 per user each month. This engagement follows neither model: a one-time build you own outright, then a flat managed service with calling passed through at cost.
A single nine-month build, priced by how much of the platform is delivered up front. Build the full requirements document at once, or begin with the compliance and calling foundation and add the intelligence layers when ready.
The build runs in four phases, invoiced by phase rather than up front. Each phase is billed only after it is delivered and accepted. Discovery is the same first step regardless of tier. The tier selected then sets the scope of the Build, which is where the difference in the totals sits.
| Phase | Enterprise | Professional | Core |
|---|---|---|---|
| Discovery & Design2 to 3 weeks · signed design document | $25,000 | $25,000 | $25,000 |
| Buildabout 3 months · the platform gets built | $190,000 | $165,000 | $130,000 |
| Validationabout 1 month · proven at your full volume | $40,000 | $35,000 | $30,000 |
| Pilot & Rolloutabout 3 months · agents move over in waves | $40,000 | $40,000 | $40,000 |
| One-time total | $295,000 | $265,000 | $225,000 |
Each figure is paid at its phase gate, only after that phase is delivered and accepted. Discovery is paid first and credits toward the build, and the engagement can stop after any phase with nothing further owed.
Payment is by phase gate, not up front. Hardware, if you choose to self host, is a separate one-time line below.
Once the build is delivered, the one-time cost is behind you. What continues is a flat managed service, with calling and cloud passed through at actual cost.
| Platform managed service (monitoring, on call SLA, updates) | $12,000 / mo |
| Telephony and cloud (Telnyx SIP and storage, billed at cost, no markup) | ~$60 / agent |
| All in, at your current headcount | ~$24,000 / mo |
For comparison, a Twilio Flex seat runs about $150 per agent, and a managed IT provider $150 to $250 per user. Calling runs on wholesale trunking passed through untouched, and the managed service is a single flat fee rather than a per-seat charge to track.
The inputs below are your assumptions. Adjust the sliders and the figures update live. Your exact ramp and rates are modeled with you in Discovery.
Added contribution = added connected calls (versus your ~100,000 a month today) times close rate, times average order value, times your contribution margin after agent cost. Payback compares the one-time build against that added monthly contribution, after the roughly $9,000 increase in your monthly platform cost. It assumes steady-state volume; your real ramp and rates are set in Discovery.
Each phase is approved before it starts, and the engagement can stop after any phase with nothing further owed. Discovery ends with a design document you keep, whether or not you continue. No live agent moves to the new platform until it is proven at full scale. Managed service and seat count scale up or down on 30 days notice. There is no year-long commitment required to validate the first phase.
Telephony and cloud are billed at wholesale cost with no per-seat markup. Managed service is a flat monthly fee, billed on the 1st.
The platform runs in the cloud, so none of this is required to go live. To own the calling servers or add on-site outage resilience, the hardware is built at parts cost, well below OEM pricing.
| Self built call and recording servers (dual CPU; 3 to 4 units) | ~$10,000 to $25,000 |
| The same rack bought from an OEM vendor | ~$120,000 |
| Per site power backup and internet failover | ~$52,000 / site |
About Monmac Labs
Monmac Labs has brought custom dialing platforms online before. The team pairs production software and AI delivery with three decades of carrier-grade telephony and enterprise systems work, placing this build well within its existing experience.
The work calls for a specific combination: custom systems architecture, compliance-grade telephony, large-scale rollouts, zero-downtime migrations, and the project management to move 200 agents onto a new platform without disrupting the floor. This is established ground for the team.
Full team credentials and references available on request under NDA.
Terms & Next Steps
This allows a detailed review of your systems and requirements, with full confidentiality on both sides.
A two to three week engagement that ends with a signed design document. Operations are unaffected, and the document is yours either way.
You review exactly what will be built and what it delivers, then decide whether to proceed and which tier fits.
The NDA can be ready this week, with Discovery opening immediately after. A single low-risk phase produces a plan you can act on, whether or not you build with us.
Start with the NDA