Prepared for Ace Industrial Supply
A custom outbound system you own and control. Built around your compliance requirements, your call volume, and your data. No long term contracts, no vendor lock-in, and the calling intelligence that off-the-shelf platforms can't give you.
The Problem
These come from your discovery calls and the compliance requirements you shared with us.
Your agents and managers work in one clean application. Underneath it runs what you don't have today: a compliance engine that checks every call before it goes out, a calling layer you control, and an intelligence layer that decides who to call and when, from your own data. Commodity parts we source at cost, month to month. The parts that are your edge, you own outright.
| Today | With the platform | |
|---|---|---|
| Connected calls / month | ~100,000, near your ceiling | Built for your 800K to 1M target |
| Who gets called | A manual guess | Scored, timed, and queued for you |
| Compliance check | A daily scrub on a list | Every call, before it's placed |
| An outage | Takes your floor offline | Failover keeps you calling |
| Monthly spend | ~$15,000 | ~$22,000 all in, plus a one-time build you own |
Your exact payback, modeled in Discovery. Give us your close rate and average order value and we'll show the month your added spend pays for itself. On conservative assumptions it lands in months, not years, because it's the platform that makes your growth target dialable in the first place.
Today's setup already went dark once, and every month on it carries the same compliance exposure and the volume ceiling you can already feel. The build starts paying that back the day your first agents go live.
Roadmap
You approve exactly what gets built before anyone builds it. In a few weeks you have a signed design document covering every feature, screen, and rule. Nothing in your day to day changes.
You see the full plan before you commit to the buildYour platform becomes something you can touch and use. Every part is reviewed by a person, because mission critical calling software doesn't ship on trust. Your current operation runs untouched the entire time.
Working software in about three monthsBefore a single live agent moves, the platform is proven at your full target scale, and its compliance is demonstrated end to end. If it can't be proven, it doesn't advance.
Certified at your scale before go-liveYour agents move to the new platform in small waves, in English and Spanish, with same day fallback to your current system at every step. A bad day never stops your calling.
Zero downtime migration across all locationsWe monitor the platform daily, so problems get caught before they reach your floor. You reach us on a defined response window, and the system keeps improving as you grow.
Problems caught before they become outagesScope
Investment
An enterprise contact center license like Twilio Flex runs about $150 per agent each month plus usage, on an annual contract. A fully managed IT provider runs $150 to $250 per user each month. You pay neither model here: one build you own outright, then a flat managed service and your calling passed through at cost.
One nine month build, priced by how much of the platform we build now. Build the whole requirements document up front, or start at the compliance and calling foundation and add the intelligence layers when you're ready.
The build runs in four phases, and you pay by phase, not up front. Each phase is invoiced only after it delivers and you accept it. Discovery is the same first step whichever tier you choose. From there, the tier you pick sets the scope of the Build, which is where the difference between the numbers lives.
| Phase | Enterprise | Professional | Core |
|---|---|---|---|
| Discovery & Design2 to 3 weeks · signed design document | $20,000 | $20,000 | $20,000 |
| Buildabout 3 months · the platform gets built | $133,000 | $102,000 | $80,000 |
| Validationabout 1 month · proven at your full volume | $35,000 | $30,000 | $25,000 |
| Pilot & Rolloutabout 3 months · agents move over in waves | $40,000 | $35,000 | $30,000 |
| One-time total | $228,000 | $187,000 | $155,000 |
Every figure is paid at its phase gate, only once that phase delivers and you accept it. Discovery is paid first and credits toward the build, and you can stop after any phase with nothing further owed.
By the gate, not up front. Hardware, if you choose to self host, is a separate one-time line below.
Once the build is delivered, the large number is behind you. What continues is a flat managed service and your calling and cloud, passed through at what they actually cost.
| Platform managed service (monitoring, on call SLA, updates) | $9,500 / mo |
| Telephony and cloud (Telnyx SIP and storage, billed at cost, no markup) | ~$60 / agent |
| All in, at your current headcount | ~$22,000 / mo |
Compare that to about $150 per agent for a Twilio Flex seat, or $150 to $250 per user for a managed IT provider. Your calling runs on wholesale trunking we pass through untouched, and the managed service is one flat fee, not a per seat charge you have to track.
These are your assumptions. Move the sliders and the numbers update live. We model your exact ramp and rates with you in Discovery.
Added contribution = added connected calls (versus your ~100,000 a month today) times close rate, times average order value, times your contribution margin after agent cost. Payback compares the one-time build against that added monthly contribution, after the roughly $7,000 increase in your monthly platform cost. It assumes steady-state volume; your real ramp and rates are set in Discovery.
You approve each phase before it starts and can stop after any phase with nothing further owed. Discovery ends with a design document you keep, whether or not you continue. No live agent moves to the new platform until it's proven at your full scale. And you scale your managed service and seat count up or down with 14 days notice. You never sign away a year to find out the first phase was right.
Telephony and cloud are billed through at our wholesale cost with nothing marked up per seat. Managed service is a flat monthly. Billing is biweekly, half on the 1st and half on the 15th.
The platform runs in the cloud, so none of this is required to go live. If you want to own the calling servers or add on site outage resilience, we build the hardware at parts cost, well below OEM pricing.
| Self built call and recording servers (dual CPU; 3 to 4 units) | ~$10,000 to $25,000 |
| The same rack bought from an OEM vendor | ~$120,000 |
| Per site power backup and internet failover | ~$52,000 / site |
About Monmac Labs
We have brought custom dialing platforms online before. Monmac Labs pairs production software and AI delivery with three decades of carrier grade telephony and enterprise systems work, so this build sits squarely in what we have already done.
That is the combination it takes: custom systems architecture, compliance grade telephony, large scale rollouts, zero downtime migrations, and the project management to move 200 agents onto a new platform without breaking your floor. Not new ground for this team.
Full team credentials and references available on request under NDA.
Terms & Next Steps
So we can go deep on your systems and requirements, with full confidentiality on both sides.
A two to three week engagement that ends with a signed design document. Nothing in your operation changes, and you keep the document either way.
You see exactly what will be built and what it delivers, then decide whether to move into the build and which tier fits.
We can have the NDA to you this week and open Discovery right after. One low risk phase gets you a plan you can act on, whether or not you build with us.
Start with the NDA